Privacy Policy

Last Updated: 1 July 2026

Privacy Policy

Culture Escapes Travel is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or enquire about our travel services.

By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

Culture Escapes Travel is an independent travel consultancy providing leisure and business travel services.

If you have any questions about this Privacy Policy or how your personal data is used, please contact:

Culture Escapes Travel
Email: georgina.bobb@thejltgroup.co.uk

Information We Collect

We may collect the following information:

• Name

• Email address

• Telephone number

• Home address (where required)

• Travel preferences

• Travel dates and destinations

• Passenger information required to make bookings

• Emergency contact details (where applicable)

• Company information for business travel enquiries

• Information submitted through our contact forms

• Communications between you and Culture Escapes Travel

• Website usage information through cookies and analytics

How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide travel quotations

• Arrange flights, accommodation, transfers and travel services

• Manage bookings

• Process payments through approved providers

• Provide customer support

• Contact you regarding your booking

• Improve our website and services

• Send marketing communications where you have consented to receive them

• Meet legal and regulatory obligations

Lawful Basis for Processing

Under UK GDPR, we process your personal information on one or more of the following lawful bases:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

Sharing Your Information

We only share your personal information where necessary to deliver your travel arrangements.

This may include:

• Airlines

• Hotels

• Tour operators

• Transfer providers

• Cruise companies

• Travel insurance providers

• Payment processors

• Technology providers supporting our business

• Government authorities where legally required

Many travel suppliers are located outside the UK. Where your information is transferred internationally, we will ensure appropriate safeguards are in place where required by law.

Marketing

If you choose to receive marketing from us, we may send:

• Holiday offers

• Travel inspiration

• Business travel updates

• Special promotions

• Newsletters

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

Cookies help us:

• Remember your preferences

• Analyse website traffic

• Improve website performance

• Measure marketing effectiveness

You can control or disable cookies through your browser settings.

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous information including pages visited, time spent on the website and device information.

This information helps us improve our website and customer experience.

Data Security

We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

Although we take reasonable steps to protect your information, no online system can be guaranteed to be completely secure.

How Long We Keep Your Information

We only retain your personal information for as long as necessary to:

• Deliver our services

• Meet legal and accounting obligations

• Resolve disputes

• Comply with travel industry regulations

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information where appropriate

• Restrict processing

• Object to processing

• Withdraw consent for marketing

• Request a copy of your personal data

• Lodge a complaint with the Information Commissioner's Office (ICO)

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. The latest version will always be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Culture Escapes Travel
Email: georgina.bobb@thejltgroup.co.uk

If you are unhappy with how your personal information has been handled, you have the right to contact the Information Commissioner's Office (ICO).